I called to inquire how quick I could get a sign because a dear friend had passed and we wanted it to include with a flower arrangement. Nelson was so kind and accommodating with my needs considering I needed it in less than 24 hours! He assured me he would do everything he could to get it to me in Michigan by noon the next day.... and it was on my doorstep before 11:30! It was beautiful... perfect for the farmer who loved his Farmall H. We received many compliments on it!! Excellent customer service and products!! He even expressed his condolences when I told him what I needed and said sorry again before ending the call. I will certainly be ordering from them again!!